Frequently Asked Questions

1. What is Fit & Fuel 365?
Fit & Fuel 365 is a fitness and nutrition coaching platform offering personalized workout and nutrition plans, both in-person and online. We focus on helping individuals of all fitness levels reach their health goals with expert guidance and support.

2. How do I become a member?
To become a member, simply visit our "Become a Member" page, choose the membership package that best suits your needs, and complete the registration process. You’ll gain access to all our resources and personalized coaching.

3. What is included in my membership?
Your membership includes access to custom workout plans, progress tracking, exclusive workout challenges, nutrition guidance, and weekly check-ins with a certified coach. You’ll also gain access to community events and local discounts.

4. Do I need to be at a certain fitness level to join?
No, our services cater to all fitness levels. Whether you’re just starting out or an experienced athlete, our programs are designed to challenge and support you based on your goals and abilities.

5. Is there a trial period?
At this time, we do not offer a trial period. However, we encourage you to reach out to us if you have any questions or would like more information about our services before committing.

6. How do I access my workout plan?
Once you’ve signed up for a membership, you’ll gain access to your personalized workout plan via our mobile app or website. You can also communicate with your coach directly through the app for support and guidance.

7. Do you offer in-person sessions?
Yes, we offer both in-person and virtual coaching. Our in-person sessions are available depending on your location. Please check with us to see if we offer in-person coaching in your area.

8. How do I track my progress?
You can track your progress using our app, where you can log your workouts, record body measurements, track your nutrition, and monitor any other metrics that are important to you.

9. Can I cancel or pause my membership?
Membership cancellation or pauses are available depending on the specific terms of your subscription. Please refer to our Membership Terms and Conditions for full details on cancellation policies.

10. Do you offer refunds?
We do not offer refunds for memberships. We recommend reviewing all the information about our services before signing up. If you have questions, feel free to contact us before purchasing.

11. How do I submit my results for the Wall of Fame?
To participate in the Wall of Fame challenges, find a challenge that interests you, complete it, and submit your proof via our Submissions Form on the Wall of Fame page. We will update the records and celebrate your success!

12. Is my personal information safe with Fit & Fuel 365?
Yes, we take your privacy seriously. We collect and store your data securely and do not share it with unauthorized third parties. For more information, please review our Privacy Policy.

13. Can I get a personalized nutrition plan?
Yes, all members receive personalized nutrition guidance that aligns with their fitness goals. This includes recipes, macro tracking, and general diet tips to help you stay on track.

14. Do you offer group fitness classes?
Currently, we focus on individual coaching. However, we do host group events, walks, and hikes as part of our community initiatives. Stay tuned for more updates!

15. How can I contact customer support?
You can reach our customer support team through email at info@fitandfuel365.com, by phone at 613-242-1105, or by using our contact form on the website.

16. Can I work with a coach one-on-one?
Yes! We offer personalized one-on-one coaching with certified fitness professionals. You’ll receive customized workout plans, nutrition guidance, and continuous support throughout your journey.

17. What equipment do I need for the workouts?
Our programs are designed to work with minimal equipment, though certain workouts may require basic items like dumbbells, resistance bands, or a treadmill. We’ll let you know what you need based on your chosen plan.

18. Can I share my progress with others?
Absolutely! We encourage you to share your journey with the Fit & Fuel 365 community through social media or within our private member groups for motivation and support.

19. Are there any discounts or special offers for local businesses?
Yes, we partner with local businesses to offer exclusive discounts to our members. Check out the "Trusted Partners" section for more information on current offers.

20. What should I do if I have a medical condition or injury?
If you have any medical conditions or injuries, we advise consulting with your doctor before starting any fitness or nutrition program. We also offer modifications to ensure workouts are safe and suitable for your needs.

If you have additional questions or need help, feel free to reach out to us! We're here to support you every step of the way.